FAQ

When Will I Get My Order?

We currently ship all orders USPS Priority Mail.  We have a postal pickup at our shipping facility between 9:00 and 10:00 A.M. Monday through Friday.  Orders that are placed before 9:00 A.M. will ship that day.  Orders placed after that will ship the next business day.  We do not ship on Saturday or Sunday.  You will receive an email with tracking information once your package has entered the mail stream and been scanned by the Postal Service

Why Don't You Offer Ground Coffee?

We understand that the decision to only offer whole bean coffee is a controversial choice.  Buying whole bean coffee and grinding it yourself is one more hassle that you just don't want to deal with.  We get that, but there is method in our madness.  Coffee is full of volatile compounds that create the unique flavors and aromas.  Unfortunately, these flavors and aromas begin to dissipate almost immediately after grinding the coffee.  A bag of whole bean coffee, properly stored (see below) is good for several weeks.  A bag of ground coffee will have lost a lot of its unique flavor and aroma characteristics by the time you receive it and will lose most of the rest fairly soon after you open it for the first time.

Think of it this way - What would happen if you opened a bottle of beer or a can of soda and left it in the fridge overnight?  Would it still be nice and carbonated the next morning or would it have gone flat?  You don't do that to your beer/soda, so you shouldn't do that you your coffee.  We recommend always purchasing in whole bean format and then grinding it right before you are ready to brew it.  We have two suggestions for grinders;

For less expensive hand grinding, we recommend either the Porlex Mini or Porlex Tall.  We sell both of these in our store.  We used to recommend another hand grinder, but we really like the Porlex grinders as their combination of stainless steel housing and ceramic burrs make them the best you can get in a hand grinder.  Plus, they both nest with our Aeropress brewing device for compact coffee on the go.  Which one to get?  The Mini is more compact, but the Tall does twice as much coffee in a batch.

For those who want a more automated solution, the easy choice is the Baratza Encore Conical Burr Grinder ($139 on Amazon)

Or, feel free to choose your own, but spend the extra to get a burr grinder.  It produces a more even grind which will ensure maximal extraction of the good stuff.

What’s the best temperature for brewing coffee?

Approximately 200°F (just before boil).  If you let your water get too hot, it changes the interaction between the water and the coffee and you will not get the optimal flavor profile.

What kind of water should be used?

We always brew our coffee with some type of filtered water.  Whether it be spring water from the big bottle, or something that comes through an inline filter in your tap or fridge, you want water that has has as many impurities as possible removed.  This will ensure that you are tasting the coffee, not your local minerals.

What’s the best way to store coffee?

Whole Bean (not ground), in a dark, dry place (e.g. a cupboard) in an airtight container (preferably glass).

Light Roast vs. Dark Roast: which contains more caffeine?

Caffeine remains stable throughout the roast. In other words, there is no appreciable difference between the two. Caffeine content is, therefore, determined entirely by how much coffee you use when brewing.

How long does coffee last?

Whole bean coffee is best 1-3 weeks after roasting. After that, aroma and flavor begin diminishing.  For ground coffee the loss of aroma and flavor can be measured in minutes and hours rather than weeks.